Refund Policy for this item
Refund policy for this item
Please be sure to open and inspect your products immediately. Contact us as soon as possible if there are any errors or issues, and be sure to keep all products and packaging. We will need photography of any issues or damages.
Orders cannot be cancelled after 48 hours of purchase. Custom orders are not cancellable or returnable once your payment has been processed.
If you would like to exchange or return an item, contact us within 7 days. Only stock items are returnable, not custom orders.
We'll give you return instructions, and you have 15 days to return it. The customer covers return shipping costs, and the item must be returned in its original packaging.
Once we receive the item in perfect condition, we will refund you item price - 25% restocking fee - initial shipping cost.
Full details of our return policy and process:
- Contact us within 7 days of receiving the item.
- After submitting your return request, we will review the information and email instructions for returning the item.
- Please do not return items without prior authorization as it will be refused.
- All items must be returned in their original, unworn, and unused condition enclosed in original packaging within 15 days for a refund. The return shipping cost is covered by the customer.
- Once an item has been returned, we will give you a refund of the item price minus a 25% restocking fee and the initial shipping cost.
- You can expect a refund in the same form of payment originally used for purchase up to 21 days of our receiving your returned item. If you have not received a credit and it as been longer than 21 days from the day your item was sent back/picked up for return, please contact us.
- In the event an item is returned in a condition where it cannot be resold, we will not be able to proceed with the refund.
- If a store credit is requested, it will expire within 365 days of issue. Store credits are non-transferable and non-returnable.
Please keep all products and packaging, and take photos of the outside box, inside packaging, the product, and the product's damage, as well as any damage on the box itself.
Email your order number, a description of the damage, and the photos to firstname.lastname@example.org within 48 hours of receiving your order. Once we receive the email, we will work with you to replace the damaged items promptly.
Damaged product may not be returned for a refund; you will get a replacement only.
Please be sure to open and inspect your products immediately. Any defect must be reported within 48 hours of receipt of merchandise.
Photo proof, emailed to email@example.com, will be required to verify the defect, and if deemed defective by the vendor, you will receive a replacement of the same item. Defective product may not be returned for a refund; you will get a replacement only.
Claims for defective merchandise will not be honored if the items are used or installed.